Refund policy

Returns and Exchanges

Gift cards cannot be returned or exchanged. 

Clearance Items cannot be returned or exchanged. 

Fosshape® Products are cut from a bolt and cannot be returned or exchanged. 

Our returns/exchange policy lasts 30 days. If 30 days have passed since your purchase was delivered, we can’t offer you a refund or exchange. All returns or exchanges must be shipped using a track-able shipping service as we cannot guarantee that we will receive your return/exchange item.

To complete your return or exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

We only offer refunds on products that are defective.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and, assuming the return has been approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

To be eligible for a refund, your item must be in the original packaging, unopened, unused and in the same condition that you received it.

If you feel that your product is indeed defective, please send us an email at coscomcosplay@gmail.com and we will contact you with return instructions.

Exchanges  

We will exchange any product ordered from our online store so long as your item is in its original packaging, unopened, unused and in the same condition that you received it. You are responsible for the difference in cost and the return shipping fee. Should you wish to exchange your product, please contact us at coscomcosplay@gmail.com and provide us with a tracking number for the item being returned.

Once we have inspected the returned product and approved the exchange, and you have paid the difference, we will then go ahead and ship the replacement item. We will refund you the difference in the product price if the new product is less expensive than the item being exchanged. 

Shipping

Coscom will refund or replace your order if it is marked as undeliverable and returned to the Coscom location, or if it was not received/scanned by the Post Office. Coscom is not responsible for lost packages once received/scanned by the Post Office. If a package is "lost", a claim must be placed with your local USPS postal branch to receive reimbursement. If the order has been successfully delivered to the provided address Coscom is not responsible for "stolen" packages. If your address has been flagged as "undeliverable" or if your order repeatedly goes missing in transit you may be contacted to provide an alternate address, failure to provide an alternate address may result in order cancelation/ denial of future orders to the same address.

The address to to send your return or exchange to is: Coscom Cosplay Supplies LLC, 521 Mount Hope Street, North Attleboro, MA 02760